What ages does Shine cater for?

Our age groups vary from service to service, but generally we cater for children aged from six weeks to 6 years old.

What are the operating hours?

Operating hours vary between services; however we are generally open from 7 am to 6 pm, Monday to Friday, 50 weeks a year.

Our services are closed on all public holidays, weekends and for 2 to 3 weeks during the Christmas and New Year period. Please ensure you check the operating hours of your service to ensure your needs are met.

How can I visit a centre

Shine offers monthly tours to minimize the disruption to our children and a visit to your local centre is highly recommended to ensure that Shine meets the needs of your family. Please use the “join a tour” option to express your interest to visit one of our centres. The tour will allow you to meet the dedicated team of educators within the service, see the environment and answer any questions you may have

How do I enrol?

Following a tour and moving onto an enrolment, you will be asked to complete required enrolment documents and attach:

  1. A copy of your child’s birth certificate or passport.
  2. A copy of your child’s up to date immunisation schedule from Medicare.
  3. A copy of your Child Care Benefit (CCB) eligibility letter if applicable.
  4. A copy of your JFA eligibility letter (if applicable).
  5. Provide your email address as statements are emailed on a fortnightly basis.

At the time of enrolment you will be asked to pay a $100.00 non-refundable administration fee to secure your child’s placement, along with a bond which is fully refundable with two weeks’ notice.

How do I prepare?

The best way to prepare your child for childcare is to get excited! It’s the start of an amazing period of growth and development for them. If you’re happy, they’re more likely to be happy. We recommend you attend play sessions with your child at the service where children can familiarise themselves with the routine and the educators prior to commencement of care.

What to expect on my child’s first day

First days can be tough for both families and children, so it’s natural to feel a bit anxious about this big change to the family routine.
Our educators are more than happy to explain the process of dropping off your child and saying goodbye. They may also stay in touch during the first day to let you know how things are going. At the end of each day you can login to Earlyworks and read through their observations, Daily Journals for the day and view photo’s to get a feel for how well your child is progressing.

What do I need to bring one my child’s first day?

Your service Coordinator will provide you with a detailed list upon your enrolment. Please ensure all belongings are clearly labelled with your child’s first and last name.

  • Change of clothes (when involved with hands-on play-based learning, your child may get a little messy!)
  • Comfort item for rest time (if required), such as a blanket / dummy / milk bottle
  • Dummy’s must be in a sealed, named container (if required)
  • Blanket for nap time, we provide all other linen
  • Any medications – please give these directly to staff to manage and to complete the required documentation.

For children under 2 years old:

  • Sterilised Bottles
  • Expressed milk or Formula
  • Water bottle with a lid or a sippy cup
  • Shine provides sleeping sacks and nappies

What not to bring to Shine

  • Soft toys or toys in general
  • Food – we cater for all children with allergies and some children who come to Shine have not yet been diagnosed with an allergy.

What do I do if my child is unwell?

It’s best for your child, other children and educators to keep your child at home if they are feeling unwell. Please call your centre to let them know of your child’s absence. You will also be required to sign them as absent when you next attend so as we have a record of the absentee day.

We implement exclusion periods for illnesses in accordance with the Staying Healthy in Childcare guide. Any child presenting symptoms of one or all of diarrhea, vomiting or high temperature are excluded for a 24-hour period.

All children absent with a contagious illness may return to care provided they have a medical clearance.

Are families advised if other children at the service are unwell?

Advice to families will depend on the nature of the illness. For example, if a number of children at the same service seem to be showing symptoms of the same illness, the service will let you know what to look out for and if your child should stay at home. If there’s been a confirmed case of an infectious disease in the service, an Infectious Disease Notification will be displayed at the service and an email sent to families.

What are your fees?

At the time of enrolment, you will be asked to pay a $100.00 non-refundable administration fee to secure your child’s placement along with a refundable bond. See our “FEES” page for relevant information relating to your centre.

What is included in the daily fee?

  • Nutritionally sound meals and snacks
  • Qualified Early Childhood Educators
  • Developmentally Appropriate Educational Programs
  • School Readiness and Transtion to School programs
  • Nappies (included at selected services only)
  • Wipes, powder and nappy rash cream
  • Full cream and Reduced fat milk
  • Sun Safe hats and interactive Sunscreen station

How do I pay my fees?

At enrolment, we supply you with a direct debit form and billing is conducted automatically every fortnight on a Friday, for one week in arrears and one week in advance. You can change your billing details at any time by notifying your Coordinator.

Why do my fees sometimes fluctuate from week to week?

If you claim the Child Care Rebate and/or Benefit, your fees can fluctuate due to the timing of the Child Care Rebate payments, and your level of Child Care Benefit. This is triggered by the Department of Education, Employment and Workplace Relations (DEEWR). We are always happy to answer your questions about your account and statements.

What happens if my scheduled day falls on a public holiday?

Like most early learning services, our services close for public holidays. If your scheduled day falls on a public holiday, we still need to charge to cover staff and other fixed costs. This is a sector-standard practice. Early learning professionals are entitled to be paid on public holidays as in other industries. The Australian Government’s Child Care Benefit (CCB) covers up to 42 absence days per financial year, which includes public holidays. So unless you exceed this quota, you will be eligible for the CCB discount on public holidays.

Do I still need to pay for a scheduled day if my child is sick?

Yes, our services need to charge for sick days to cover operating costs. This is standard practice across the industry. The Child Care Benefit will cover up to 42 absence days a year.

What happens when we go on holidays?

Fees are payable in order to maintain your child’s place in the service and is standard industry practice. The Child Care Benefit covers up to 42 unspecified absence days a year, so unless you exceed this quota, you’ll be eligible for CCB on family holidays.

What government rebates and benefits are available to families?

There are two main subsidies offered by the Australian Government for which you may be eligible, they are:

  1. Child Care Rebate (CCR) and the
  2. Child Care Benefit (CCB).

The Australian Government provides assistance to families to access affordable, high quality child care through the Child Care Benefit (CCB) scheme. All families (except non-residence) are eligible for at least the minimum CCB.

Families who elect to have their CCB reduction applied on a weekly basis will only be required to pay the remaining balance, (gap) of their weekly fee.

Parents may claim a 50% Child Care Tax Rebate capped at $7,500 p.a. You may elect to have this rebate payed directly to the child care centre thus reducing your gap fee further. The rebate is not means tested and is not available to families that salary sacrifice their fees. A Child Care Benefit subsidy may also be available subject to a means test.

Please contact the Family Assistance Office on 13 61 50 and your accountant to confirm details.

What is the Child Care Benefit (CCB)?

Some Families may be eligible for the Child Care Benefit (CCB) which will reduce your child care fees. You can apply for this payment at the Family Assistance Office. Your rate of CCB depends on your estimate of your family’s annual income, which will be reconciled at the end of the financial year. Alternatively, you can choose to pay full fees and claim your CCB as a lump sum after the end of the financial year.

You must register with the family Assistance Office to receive your customer and child reference number (CRN).

Please contact the Family Assistance Office on 13 61 50 to confirm details.

What is the Child Care Rebate (CCR)?

The CCR is a payment from the Australian Government that helps families with the cost of child care and is not means tested. If you are using an approved child care for work, training or study related reasons the government will provide you with 50 percent of your out of pocket child care costs up to the annual cap.

You have the option to have your CCR paid fortnightly directly to your Child Care Service Provider as a fee reduction.

What is Cessation of Care (CC)?

CCB cannot be paid before the child has physically attended care or after the last day the child was physically in care unless the child has previously used all of its 42 absence days and there is evidence for an Additional Absence.

What is JET Family Assistance (JET)?

If you are on an income support payment you may be able to get the JET child care fee assistance. This is a payment to help you with the cost of your approved child care by paying some of the “gap fee” not covered by CCB while you are working, training or studying so you can enter or re-enter the work force.

Please advise the service coordinator upon enrolment if you have been approved for JET or are planning on applying for JET.

Please visit your local Centrelink / Family Assistance Office or phone the Family Assistance Office on 13 61 50 between 8.00am and 8.00pm Monday to Friday.

We hope that these answered some of your queries, however if you require more information please feel free to contact us on 02 8362 3000.


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