To enquire about vacancies or to book a tour, please call us on (02) 9188 6430 (for Shine centres in NSW) or (03) 9315 1191 (for Shine centres in VIC).

Alternatively, to make an enrolment enquiry and to automatically join our waiting list, please register with My Family Lounge (MFL) and complete an online booking request. Someone will then contact you to discuss your family’s requirements and when positions are available that match your booking request, an online booking offer will be emailed to you.


Register for My Family Lounge in 3 Simple Steps:

Step 1

For families who have attended a Shine centre before and are NEW to My Family Lounge – please contact your service to generate a login for My Family Lounge for you.

For NEW families to this service who have not used My Family Lounge before, click on the REGISTER button on the right. You will be taken through to a registration process to create your My Family Lounge account.

For NEW families to this service who have used My Family Lounge before, skip to step 2!

Step 2

Log into your MFL account and tell us about you, your child and what bookings you are after so we can help you out.

Step 3

If you have requested permanent bookings, we will come back to you within 48hours and advise if we have a spot available for your child. If we have a spot, we will email you an offer and ask you to accept the offer and complete and submit the Enrolment form in the MFL portal.

Next Steps: 1. Once all mandatory fields are completed and documents are uploaded, click on submit to finalise the enrolment form. 2. Enrolment Fees are required at this time to secure your child’s booking. 3. Orientation will be scheduled once the above has been finalised prior to your child’s first day. The My Family Lounge gives families access to make and then manage waitlist bookings and complete an online enrolment form for your child.

Visit to see how this amazing parent portal will benefit you and step by step videos on how to use it.

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